Customer Service Level Agreement
Netready are commited to providing resposive customer service. Netready will respond to all support requests within 1 working day as per your Support Level Agreement (working day is 9am to 5pm).
Abuse EmailFor any abuse complaints please email firstname.lastname@example.org
Complaints & Escalation Process
If you wish to make a complaint about our service you may do so in the following ways:
- email us on email@example.com
- write to us Netready Limited, Phoenix Yard, Upper Brown Street, Leicester LE1 5TE
- call us 0845 066 9990
Any complaint is taken seriously and will be handled by an appropriate manager. The complainant will be contacted and informed our complaints process within 1 working day on receipt of a complaint.